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Care Coordinator

Location:Laredo, TX
Salary Range:DOE
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:Responsible for coordinating and completing referrals ordered by providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments, and/or tracking referrals and task as deemed necessary.

SUPERVISION: Directly supervised by the Director of Clinical Services.

TYPICAL PHYSICAL DEMANDS: Requires standing, walking, stooping, bending, kneeling and must be able to move up to 25 pounds. Requires the use of office equipment, i.e., copiers, computers, etc.

Duties:• Assists in scheduling referrals, consults, and diagnostic testing.
• Tracks results of referrals, consults, and diagnostic testing
• Coordinate all aspects of completing referrals ordered by providers and contacts patients when authorization is obtained. (i.e. obtain pre-op authorizations and insurance authorizations).
• Arrange referral appointments ensuring proper paperwork is given to patient for appointment per orders (i.e. labs, x-rays, post hospital visits, etc.)
• Track referral “no shows” in Electronic Health Record and bring to the attention of the ordering provider.
• Maintain communication with the provider and patient regarding appropriate specialist to refer to in each case.
• Maintain specialty provider list including payor sources providers accept.
• Make appropriate notations on patient’s health record and bring to the attention of the ordering provider any problems regarding obtaining referrals including:
o Obtaining authorizations from third party payors.
o Making appointments with specialty providers.
o Patients refusing a referral.
o Patients not showing for a referral appointment.
• Document accurately in Electronic Health Record.
• Performs other duties as assigned.
• Contacts patients overdue for care and encourages appropriate follow up care
• Coordinates continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
Qualifications:• Graduate from an accredited high school or GED program.
• Graduate and receive certificate of completion from an accredited vocational/technical school in Medical Office Assistant.
• Must be Registered/Certified with National Association for Healthcare Professionals or American Allied Health. Registration/certification must be kept current.
• Two years’ experience in this field.
• Must have a current BLS/CPR certificate.
• Effectively communicate both orally and in writing in the English and Spanish language preferred.

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