|Benefits:||Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan|
|Employment Type:||Full Time|
|Description:||Responsible for coordinating and completing referrals ordered by providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments, and/or tracking referrals and task as deemed necessary. |
SUPERVISION: Directly supervised by the Director of Clinical Services.
TYPICAL PHYSICAL DEMANDS: Requires standing, walking, stooping, bending, kneeling and must be able to move up to 25 pounds. Requires the use of office equipment, i.e., copiers, computers, etc.
|Duties:|| Assists in scheduling referrals, consults, and diagnostic testing. |
Tracks results of referrals, consults, and diagnostic testing
Coordinate all aspects of completing referrals ordered by providers and contacts patients when authorization is obtained. (i.e. obtain pre-op authorizations and insurance authorizations).
Arrange referral appointments ensuring proper paperwork is given to patient for appointment per orders (i.e. labs, x-rays, post hospital visits, etc.)
Track referral no shows in Electronic Health Record and bring to the attention of the ordering provider.
Maintain communication with the provider and patient regarding appropriate specialist to refer to in each case.
Maintain specialty provider list including payor sources providers accept.
Make appropriate notations on patients health record and bring to the attention of the ordering provider any problems regarding obtaining referrals including:
o Obtaining authorizations from third party payors.
o Making appointments with specialty providers.
o Patients refusing a referral.
o Patients not showing for a referral appointment.
Document accurately in Electronic Health Record.
Performs other duties as assigned.
Contacts patients overdue for care and encourages appropriate follow up care
Coordinates continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
|Qualifications:|| Graduate from an accredited high school or GED program.|
Graduate and receive certificate of completion from an accredited vocational/technical school in Medical Office Assistant.
Must be Registered/Certified with National Association for Healthcare Professionals or American Allied Health. Registration/certification must be kept current.
Two years experience in this field.
Must have a current BLS/CPR certificate.
Effectively communicate both orally and in writing in the English and Spanish language preferred.
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