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Help Desk Specialist

Location:Laredo, TX
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:Responsible to interface with a wide array of hardware, software, and network issues in a fast-paced, growth-oriented environment. The Help Desk Specialist will handle support requests submitted via trouble tickets and work hands-on to resolve the issues.

SUPERVISION: Directly supervised by the Director of IT/MIS.

TYPICAL PHYSICAL DEMANDS: Must be able to stoop, bend, climb, and lift equipment and installation of wiring. Must be able to lift up to 50 pounds unassisted and stand for periods of time.
Duties:• Self-motivated; exhibits initiative in achieving company goals and objectives.
• Maintain an adequate level of knowledge of operating systems and application software used at the clinic.
• Maintain and adequate level of knowledge of HIPAA Privacy Rule.
• Troubleshoot and resolve problems with network and operating system installations and configurations.
• Accurately process requests and communicate through our support ticketing system in a timely manner.
• Support of the Accounting system, Practice Management system, EHR system, Paging system, Phone system, HVAC system, WAN, LAN, WLAN, Digital Signage, Conference IT support and security systems
• Support on safety projects and presentations, statistical data for trend analysis and maintaining files.
• HIPAA compliance
• On-call support required.
• Work some nights and weekend required.
• Some travel required.
• Performs other duties as assigned.
Qualifications:• Minimum two years of college education in this field.
• Must be able to work with others in a team environment.
• General understanding of computer networking concepts.
• Customer satisfaction focused attitude.
• Must be able to conduct self in a professional manner.
• 2 years’ IT experience working on a medium to enterprise level network preferred.
• Microsoft, Cisco, and A+ Certifications strongly desired.


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