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Location:Laredo, TX
Salary Range:DOE
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:Oversees front office operation of assigned departments and assures compliance with the overall rules and regulations under which the Center operates. Serves as a liaison between the Central and South Clinic and the Director of Business Operations. Ensures that all personnel conform to the Center’s personnel and operations policies and procedures.

SUPERVISION: Directly supervised by Director of Business Operations.
Duties:• Monitors daily attendance for all Central and South Clinic Tri-Clerks, with the exception of the Dental Department, for accuracy and assures that reports are forwarded to the Fiscal Office on predetermined dates.
• Assures that monthly work schedules are prepared and facilitates coverage when areas are under-staffed.
• Responsible for ensuring new staff is adequately trained and re-train any employees indicating the need.
• Ensures patient services are delivered in a professional and confidential manner.
• Handles initial patient complaints/concerns and looks for solutions to resolve problems(s).
• Documents and addresses patient complaints in a professional, courteous and timely manner and reports findings to the Director of Business Operations.
• Ensures that all departments adhere to department(s) protocols.
• Explains and enforces registration policies/procedures for staff/clients.
• Ensure proper processing and completion of encounters through PMS reports and audits.
• Prepares and submits reports as needed.
• Attends and participates in staff development trainings.
• Keeps supervisor informed of departmental issues.
• Greets clients at the window and directs them accordingly.
• Answers the telephone according to policy and transfers calls appropriately.
• Utilize department software as needed (i.e. PMS, EHR, Dentrix, VIP, etc.).
• Utilize fast-track registration option for new clients.
• Schedules appointments for Registration and/or with PCP when necessary for new and established clients.
• Identify client using three identifiers (i.e. name, DOB and address).
• Check-in client using practice management system after correctly identified and include in Patient Sign-in sheet.
• Verify/update client demographic information before each visit and scan proper documentation (i.e. New Address Verification Form).
• Verify registration period (i.e. sliding fee) is current and request 30-day extension if needed.
• Verify client has current Consent to Treatment, Patient Centered Rights and Responsibilities and Privacy forms. If not, update and scan into the practice management system.
• Ask client for insurance information and ensure information is correct in the practice management system. If information is incorrect and/or missing, properly enter and scan information into practice management system.
• Verify insurance eligibility one day prior to appointment and/or on date of service.
• Request and track prior authorizations, if necessary.
• Inform client of any outstanding balance and collect.
• Provide Payment Plan and explanation, if necessary.
• Scans clients’ documents into Practice Management System and/or Electronic Health Record (EHR) accordingly.
• Responsible for client fee collection.
• Provide receipt for client when payment is received.
• Check-out client in the practice management system.
• Posts charges in the Center’s practice management system after services have been rendered.
• Responsible for the accurate completion of all encounters, including reconciliation of all daily open encounters.
• View clinical information to perform certain responsibilities.
• Reconciles daily financial transaction reports and submits deposit with Journal Cash Analysis report to the fiscal office.
• Responsible for the security of all money within the work area.
• Follow-up on Payment Plans.
• Follow-up on returned mail.
• Keeps working area clean and organized.
• Attends and participates in staff development trainings.
• Assist in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Performs other duties as assigned.
Qualifications:• Graduate from an accredited high school or GED graduate.
• Front office/administration experience in a clinical setting preferred.
• Means of transportation with a current valid Texas driver’s license and minimum liability insurance.
• Bilingual in English and Spanish preferred.
• Two years technical/vocational school in Business Administration or three years’ experience in this field preferred.

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