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Patient Navigator (BCCS/FPP)

Location:Laredo, TX
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:To provide eligibility and enrollment assistance following the criteria set by the BCCS/FP program which includes documentation, problem solving, determination of eligibility and accessibility to uninsured patients of the Center and community residents. Coordinates program services with providers, medical support staff, and community partners.
Duties:• Provide application for eligibility and renewal assistance in state program by providing fair, impartial, and accurate information.
• Interviews clients to gather case management information, determines eligibility for medical or social services and appropriately refers to other agencies as needed.
• Provide information and assistance in the applicants preferred language and or provide limited-English proficiency applicants with oral and written notices of their rights to receive language assistance services and how to obtain such services.
• Evaluates information from interview to identify client’s need or problem.
• Maintains clients' records by reviewing case notes; logging events and progress.
• Advises client or client’s relatives, if the case so merits, in formulating a service plan, explaining departmental functions and procedures. Describing feasibility and consequences of alternatives per provider recommendations.
• Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
• Composes narrative reports, summarizing case activity and recommends further action as needed, as per provider recommendations.
• Assists patients in obtaining community assistance and/or referral.
• Ensures timely follow-up appointment with providers, of abnormal results and/or condition as per protocol or procedure.
• Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.
• Compiles, copy, and completes data for administrative reports, and other documents.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.
• Adhere to agency policy, procedures and the professional code of ethics.
• Performs other duties as assigned.
• Maintains and updates Family Planning patient logs.
• Develops, maintains, and updates the department’s filing system.

Qualifications:• Must be a graduate from an accredited high school or GED program.
• Graduate from a four year college or university in Public Health, Social Work, Sociology, Psychology, Health Education or a related field with at least one year experience in a health education, training, or research capacity.
• OR five years experience preferably in a community health care setting.
• Bilingual in English and Spanish preferred.
• Possess means of transportation.
• Valid Texas Driver’s License and minimum liability insurance.


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