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Medical Office Assistant/Customer Service Rep.

Location:Laredo, TX
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:Performs Medical Office Assistant duties: Takes vital signs, recognizes emergencies; prepares and maintains examination and treatment area, interviews and takes patients’ history, prepares patients for procedure, assist physicians with examinations and treatment, maintain medication records and be able to respond to medical emergencies, must be able to apply principles of Aseptic Technique and Infection Control. Front office duties.
Duties:PRIMARY FUNCTIONS:
• Serves as a patient advocate for both new and established patients to facilitate access to the Center and address patient needs.
• Becomes well-informed on all Center functions, including, but not limited to, sites, services, hours of operation, registration procedures, and appointment protocols.
• Addresses all patients, whether via incoming telephone calls or in-person, in a professional and courteous manner, and conforms with approved scripts for addressing patients
• Directs patients and/or phone calls to appropriate department or individual after assessing situation carefully and advises supervisor of any inquiries or complaints that require immediate attention.
• Acts as a liaison between the patient/caller and various Center departments to address patient needs.
• Takes messages as necessary utilizing the Center’s practice management system.
• Pages staff/clients as necessary.
• Provides patients with appointments following protocol and refers any clinical triaging questions to appropriate clinical personnel.
• Prints appointment schedules a minimum of two days ahead to confirm all appointments by telephone.
• Keeps working area organized
• Speaks clearly when addressing a patient via-telephone.
• Responsible for taking accurate and complete patient information via-telephone.
• Categorizing patients by using predictive scheduling (patient with a set appointment), reactive scheduling (a changed appointment, i.e. cancelled appointment), interactive scheduling (appointment after discussing with patient, provider, medical support staff when the patient should be scheduled).
• Assists with the processing of all incoming faxes through the Fax Server and records patient number on the faxes according to the practice management system, when assigned.
• Attends and participates in staff development trainings.
• Assist in the training of other employees as needed.
• Arranges for the repair and maintenance of office equipment.
• Makes copies of appointment log.

SECONDARY FUNCTIONS:
• Performs accuchecks, UA dipstick, urine UCG, rapid strep test, and influenza test.
• Takes vital signs i.e., weight, temperature, blood pressure, pulse, head and chest circumference of children and adults attending clinic.
• Performs prior authorizations, electrocardiograms, ear lavage, pulmonary function tests, immunizations, injections, nursing, electronic medical record intake/documentation and health reminders.
• Maintains logs such as exam rooms, glucometer, weight scale, referrals, emergency bag, eye wash, and stock medication.
• Provides patients with appointments.
• Tracks referrals such as radiology, emergency room, hospital, etc.
• Prepares work area for patient using universal precaution.
• Orders and stocks work area with medical supplies as needed.
• Assists physician with patient care, exams and treatment.
• Documents accurately in Electronic Health Record.
• Operates and maintain facilities and equipment safety.
• Performs CPR and first aid as necessary.
• Administer medication as directed by physician.
• Performs other duties as assigned.
Qualifications:• Graduate from an accredited high school or GED program.
• Graduate and receive certificate of completion from an accredited vocational/technical school in Medical Office Assistant.
• Must be Registered/Certified with National Association for Healthcare Professionals or American Allied Health. Registration/certification must be kept current.
• Two years’ experience in this field preferred.
• Must have a current BLS/CPR certificate.
• Bilingual in English/Spanish is preferred.


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