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Health IT Technician II

Location:Laredo, TX
Salary Range:DOE
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:The talented and highly motivated technician is a part of a team responsible to interface with a wide array of hardware, software, and network issues in a fast-paced, growth-oriented environment. The technician will handle support requests submitted via trouble tickets and work hands-on to resolve the issues.

SUPERVISION: Health IT Technician II will be directly supervised by the Director of MIS/IT.
Duties:• Administrator of Cisco Call Center system
• Administrator of Cisco routers and switches
• Administrator of backup systems
• Coordinate material purchasing
• Self-motivated; exhibits initiative in achieving company goals and objectives.
• Maintain an adequate level of knowledge of operating systems and application software used at clinic.
• Maintain and adequate level of knowledge of HIPAA Privacy Rule.
• Troubleshoot and resolve problems with network and operating system installations and configurations.
• Accurately process requests and communicate through our support ticketing system in a timely manner.
• Support of the Accounting system, Practice Management system, EHR system, Paging system, Phone system, HVAC system, WAN, LAN, WLAN, Digital Signage, Conference IT support and security systems
• Support on safety projects and presentations, statistical data for trend analysis and maintaining files.
• HIPAA compliance
• On-call support required.
• Work some nights and weekend required.
• Some travel required.
• Performs other duties as assigned.
Qualifications:• Minimum two years of college education in this field.
• Must be able to work with others in a team environment.
• General understanding of computer networking concepts.
• Customer satisfaction focused attitude.
• Must be able to conduct self in a professional manner.
• 6 years’ IT experience working on a medium to enterprise level network.
• Microsoft, Cisco, and A+ Certifications strongly desired.

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