Health IT Technician II
|Benefits:||Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan|
|Employment Type:||Full Time|
|Description:||The talented and highly motivated technician is a part of a team responsible to interface with a wide array of hardware, software, and network issues in a fast-paced, growth-oriented environment. The technician will handle support requests submitted via trouble tickets and work hands-on to resolve the issues.|
SUPERVISION: Health IT Technician II will be directly supervised by the Director of MIS/IT.
|Duties:|| Administrator of Cisco Call Center system|
Administrator of Cisco routers and switches
Administrator of backup systems
Coordinate material purchasing
Self-motivated; exhibits initiative in achieving company goals and objectives.
Maintain an adequate level of knowledge of operating systems and application software used at clinic.
Maintain and adequate level of knowledge of HIPAA Privacy Rule.
Troubleshoot and resolve problems with network and operating system installations and configurations.
Accurately process requests and communicate through our support ticketing system in a timely manner.
Support of the Accounting system, Practice Management system, EHR system, Paging system, Phone system, HVAC system, WAN, LAN, WLAN, Digital Signage, Conference IT support and security systems
Support on safety projects and presentations, statistical data for trend analysis and maintaining files.
On-call support required.
Work some nights and weekend required.
Some travel required.
Performs other duties as assigned.
|Qualifications:|| Minimum two years of college education in this field.|
Must be able to work with others in a team environment.
General understanding of computer networking concepts.
Customer satisfaction focused attitude.
Must be able to conduct self in a professional manner.
6 years IT experience working on a medium to enterprise level network.
Microsoft, Cisco, and A+ Certifications strongly desired.
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