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Eligibility Assistance Worker I

Location:Laredo, TX
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Paid Time-Off (PTO), Holiday, Insurance - Health, Dental, Life Insurance, Disability, 403b
Employment Type:Full Time
Positions Needed:3
Description:Assist in securing access to available health, dental, and other assistance programs. Registers clients seeking Medical/Dental services and assists with Health and Human Services Commission-Your Texas Benefits applications. Performs complex clerical work, and works with Center’s automated patient database and related systems.
Duties:• Greets Clients at the window and directs them accordingly.
• Interviews and registers clients as necessary.
• Responsible for the accurate completion of all patient information entered into the PMS.
• Verify client using several identifiers before entering into Practice Management System (PMS).
• Verify client demographic information at time of update.
• Explains registration policies/procedures for staff/clients.
• Responsible for scanning registration documents into Practice Management System (PMS) accordingly.
• Assists clients with registration discrepancies to expedite enrollment.
• Assists clients with eligibility for sliding fee discounts as applicable based on policy and procedures.
• Screens and refers any potential clients to third party programs such as Food Stamps, Medicaid, TANF BCCS, FP, and County Indigent etc. for assistance.
• Verify information received from clients through the use of telephone or written verifications.
• Issues Center registration ID letter (one per family).
• Assist client and staff with 30 Day Extension if needed.
• Maintains daily log of applicants seeking services.
• Checks and makes necessary corrections on fast track registration done outside of the registration department.
• Schedule appointments for Registration and/or with Primary Care Provider when necessary.
• Updates consents and other pertinent forms as needed.
• Files Consents for Treatment.
• Answers the telephone according to policy and transfers calls appropriately.
• Prepares copies, sends and receives faxes as needed.
• Keeps working area clean and organized.
Qualifications:• Graduate from an accredited high school or GED graduate.
• Two years technical/vocational school in Business Administration or three years’ experience in related field.
• Bilingual in English and Spanish is preferred.


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