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Help Desk Specialist

Location:Laredo, TX
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Paid Time-Off (PTO), Holiday, Health/Dental Insurance, Life Insurance, Disability, 403b Retirement Plan
Employment Type:Full Time
Positions Needed:1
Description:The talented and highly motivated Help Desk Specialist is part of a team responsible to interface with a wide array of hardware, software, and network issues in a fast-paced, growth-oriented environment. The Help Desk Specialist will handle support requests submitted via trouble tickets and work hands-on to resolve the issues.
Qualifications:• Minimum two years of college education in this field.
• Must be able to work with others in a team environment.
• General understanding of computer networking concepts.
• Customer satisfaction focused attitude.
• Must be able to conduct self in a professional manner.
• 2 years’ IT experience working on a medium to enterprise level network preferred.
• Microsoft, Cisco, and A+ Certifications strongly desired.



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